Privacy Policy

Urban Mortgage strongly believes in protecting the confidentiality, security and integrity of the information we collect. We have integrated the following policies and procedures to safeguard your personal information.

Our Privacy Pledge

• We share client information only to secure your mortgage loan.
• All employees and companies providing services on our behalf must keep customer information strictly confidential.
• Our privacy policy includes potential clients as well as existing and former clients.
• We do not sell or rent customer information.

Safeguarding Your Personal Information

• We have implemented electronic, physical and procedural safeguards to maintain the strictest confidentiality and integrity of your personal information and to guard against unauthorized access. Some of these procedures include: securing all computers with passwords, firewalls, anti-virus software and use detection software.
• We continually assess new technologies and upgrade our systems accordingly.
• Urban Mortgage only permits employees to access your personal information if they have authorization to do so by you and only for the purposes related to the business.
• Our policy governs the conduct of all of our employees and requires all employees to safeguard personal information regarding our clients.

Information We Collect About You
The collection of personal information is to help us provide you with the best advice and customer service. We consider any information you provide us confidential. The personal information we collect about you may include:

• Identity Information –  Name, Age, Address, Phone number and SIN or social insurance number
• Employment Information
• Financial Information – Income, assets, liabilities.

We collect this information from our online applications, through conversation, as well as other forms you may complete. We may also collect information from other sources in order to help us understand the scope of your financial situation.

Sharing Information With Third Parties
From time to time we are required to share your personal information, as required or permitted by law, with third parties, such as credit agencies and lenders. Our policy requires third party service providers to enter into confidentiality agreements with us, prohibiting them from using any personal information they obtain for any other purpose other than those for which they were retained or as required by law. We may also disclose information about you, when necessary or required, in legal and arbitration proceedings and to government agencies.

Changes To Our Privacy Policy
From time to time, we will make changes to our privacy policy and reserve the right to do so in order to provide our clients with industry leading protection.

Contacting Us
If you have any questions about this privacy policy:
email us at info@urbanmortgage.ca, Call our Calgary Mortgage office at 403-274-6753 or mail us at: 11012 Macleod Trail SE, Calgary, Alberta, Canada T2J 6A5.